Policies and FAQs


FREQUENTLY ASKED QUESTIONS


What is the Learning Center?

The Community Foundation offers ConnectVA.org as an online resource for nonprofits seeking resources to advance their mission-driven work. The Learning Center is an extension of this resource. It is allows nonprofit staff, board members and volunteers to find and participate in a variety of learning and networking events throughout the year. Through this new online registration system, you may explore upcoming offerings, register for events, access course content, and track your progress at your convenience.


How do I register for learning events? Can I pay using a credit card, check, or cash?

Register online here. If a payment is required, you may pay online with a credit card or offline with a check in advance of the class. 


When does registration close?

Registration for any course may be completed until a course begins.


When do learning events take place?

We recommend that you regularly check the online course listing. Learning events are held in multiple formats, days, and times, throughout the year.


Will I receive a receipt for my registration? 

Once registered and paid, you can download your invoice online through your account. 


Will the course materials be printed for registrants?

To help keep program costs affordable to you, the Community Foundation has a paperless policy and does not make copies of handouts/materials for registration. You will find all course materials and relevant information for your session listed online after registration under My Courses. Please feel free to bring laptops or other devices with you to your event.


How do I print an invoice?

Login to the Learning Center and go to the Payments tab. You will see all courses for which you have previously registered. On the right, you may choose to view or print your invoice.


What will happen if I am unable to attend a session?

Attendance will be taken each day the session meets. We understand that emergencies and crises happen. In the event of a cancellation or transfer of registration, please let us know as early as possible so that your place may be made available to another registrant.


What is the cancellation/refund policy?

Refunds will not be issued within 7 days before the learning event. You also may donate your place to a colleague if you notify us first at training@cfrichmond.org. You may not apply payments for cancelled courses to future courses.


What is the policy for inclement weather?

If a closure or delay should occur, information will be posted on ConnectVA social media platforms. You may also call our office after 7:00 am at 804-330-7400. If the Community Foundation is on a delay, courses scheduled to begin in the morning will be cancelled. If the Community Foundation is closed, all courses will be cancelled.


Are food and breaks provided?

All full-day events will include a mid-day break for lunch. Any other scheduled breaks will be given at the discretion of the instructor. Coffee and water are provided. Registration will indicate if any meals are provided. You may bring food and beverages for breaks and lunch, as there is a kitchen available with a refrigerator and microwave. There are over 20 local eateries less than one mile away to purchase food and snacks.  


Can my organization register for an event? 

We understand that professional development can be a powerful tool for teams. However, to respect the networking and diversity afforded by a publicly available learning event, we limit the number of individuals attending from a specific organization to five. If you are interested in hosting a private professional or leadership development opportunity for your organization, please contact us at training@cfrichmond.org. 


Will I be able to apply what I’ve learned to the work that I do?

The Community Foundation is proud to provide relevant, practical, and professional programming that can be applied immediately to the work that you do. We strive to connect learners to industry-leading subject matter experts as our facilitators and instructors. Along with your online course materials, you will receive a reflection activity sheet. The activity includes questions and suggestions designed to help you personally reflect on the overall learning experience and how you will plan to implement new ideas or tools. 


Will I have the opportunity to provide feedback about my experience?

At the completion of your course, you will have the opportunity to complete a brief, confidential and anonymous survey, available in your course materials, that will help us understand how well the course met your needs. Your feedback provides us with the opportunity to continuously improve our programming to meet your nonprofit management and leadership needs. Please feel free to e-mail us anytime with additional ideas, compliments or concerns.


Can I earn continuing education units by attending courses?

CEUs are not available unless specified at the time of registration.


Where can I find my course history?

Login to your ConnectVA account and continue to the Learning Center anytime to find your current course history, 2018-present. Please contact the administrative office for any course history prior to 2018.